CSI: Business System Software, Service Management, Field Service, job shop, repair and rebuild management, workflow automation, dispatch and scheduling software

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Professional Services for Service Manager System

We offer implementation, training and custom report writing services. Our Professional Services consulting group totals more than 16 years of experience ensuring that our customers receive the most from our software.

Custom Development

If we cannot find what you need in our products catalog, we can develop a custom solution for you. Our team of designers or developers will consult with you on your specific needs and business problem. We'll quote the project and design your solutions.

Our Support Plan

Our Support Plan is for Service Manager customers who require frequent interaction with our support team. This plan provides friendly, personalized service from experts who understand Service Manager and Sage MAS 90 and 200 inside and out—and have up-to-the-minute, intimate knowledge of all the updates. Get the most from your investment with the security of knowing there's someone there to focus on growing your business.

		SUPPORT AND SERVICE INFORMATION	PRICE
		SERVICE MANAGER SUPPORT PLANS
		STANDARD SUPPORT CONTRACT ( 8 Hours ) Support contract for 8 hours of time and includes training, support, and software configurations. When the 8 hours are used you may renew for another 8 hour block. Covers remote support and consulting only.. Support time availability is standard business hours.	$800
		STANDARD SUPPORT CONTRACT ( 16 Hours ) Support contract for 16 hours of time for includes training, support, and software configurations. When the 16 hours are used you may renew for another 16 hour block. Covers remote support and consulting only. Support time availability is standard business hours.	$1,390
		PREMIUM SUPPORT CONTRACT ( 8 Hours ) Includes support contract for 8 hours of time for training, support, and customizations. When the 8 hours are used you may renew for another 8 hour block. Support time availability is EXTENDED business hours. Support calls are set to top priority. Includes automatic maintenance updates and minor enhancements when they become available. Extended hours are: 24/7 excluding major holidays.	$1,440
		SERVICES
		TRAINING Solid training is essential to proper implementation of a business system. The management tools in Service Manager requires proper training and usage to receive benefit. This is especially true for productivity, efficiency, utilization reports and other analysis tools. Our training starts with a planning meeting where we lay out a plan for using the system and how to train the Users. Training is scheduled and performed over an agreed to period of time. When training is complete we provide training docs for future reference.	$130/hr
		CONSULTING Over the many years we have helped our clients and have acquired intimate knowledge of their business, our knowledge base has grown to a mature diverse resource. Our consulting services offers you valuable know-how on many areas of your business including operational management, service department, parts management, and accounting.	$130/hr
		SOFTWARE ENGINEERING CSI can take your company requirements and ideas to the next level. We can have a planning meeting with you to discuss your special business needs, develop a plan for satisfying those needs and finally implement the new features. We have the capabilities and experience to manage small or large projects. In addition to our in-house software engineering, we have formed relationships with programmers and consultants proficient in specialized areas to offer the most technically effective development team.	$170/hr
		Pricing Subject to Change Although the prices published on our website are intended to be current, at times there may be a delay in updating price changes. All published prices are subject to change without notice. If you have questions about the current price on any item, please call.

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Phone: (951) 694.5333 fax: (951) 694.5335

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