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Upgrades become part of your system
Client's Modifications are rolled into our ongoing development process, integrating changes permanently into our core product.
How can we help
We strongly encourage you to take advantage of each upgrade in a proactive, planned fashion. Our support team stands ready to provide any information and assistance you require.
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Ensure your Service Manager Installation is Up-to-Date
Keep your Service Manager software up-to-date in order to take advantage of new, important capabilities as they become available. In addition, your expedient upgrade will ensure that you remain in compliance with your service software.
Support Plans To Fit Your Industry
We know how important customer support is to your business. This is why we are committed to answering your questions and resolving your issues fast and effectively. Our support program offers Basic,Standard and Premium to best meet your needs
Different options for Customer Support:
Basic Support
Standard Support
Premium Support
Severity Definition and Response Time
Our committed response times is based on severity
level. Response time is the elapsed time between a problem report and our
response acknowledging the report and indicating that a response to the problem
has been initiated.
Our Support Plans
Our Support Plan is for Service Manager customers who require frequent interaction with our support team. This plan provides friendly, personalized service from experts who understand Service Manager and Sage MAS 90 and 200 inside and out—and have up-to-the-minute, intimate knowledge of all the updates. Get the most from your investment with the security of knowing there's someone there to focus on growing your business.
Help Desk Support Request
Please give a detailed description of the nature of the problem you are experiencing. The precise wording of any error you are receiving and a brief description of how the problem first presented itself.
Our normal hours of operation are Monday through Friday 9:00 am to 4:00 pm PST, excluding holidays.
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