Service Manager Standard Features

• Interactive schedule board, graphical, drag and drop. View schedules by several User-definable categories.
• Worker/Crew management including skill sets, availability, rate levels, cost, payroll options.
• Workflow automation with custom-defined rules and other user-definable options.
• Advanced inventory management. Tracks purchases, handle replacements, equipment drill-down history, material planning and more.
• Simple to use inquiries to help start and monitor service.
• Business alerts and email services built in to keep people informed of status.
• Flexible Billing options. Void and re-bill previous service.
• Worker Time Entry for batch entry and audit of labor.
• Optional eService module for customer and worker internet access.
• RMA Processing.
• Complete accountability of service parts.
• Comprehensive equipment tracking.
• Warranty and claims handling.
• Third party billing.
• Credit checks, billing/collection alerts, and other accounting features.
• General Ledger tracking by departments, centers, service types, and more.
• Comprehensive drill-down inquiry into customer service history, equipment, service locations, warranty, etc.
• Dash Board showing job statistics and open commitments.
• Contract tells service response times, service level, and coverage.
• Support for vendors and sub-contractors services such a s parts exchange, repairs, rebuilds.
• Real Time warranty tracking, equipment status, technician availability, and open service status.
• Easily modifiable screens to tailor the views for specific Users.
• Flat rate pricing and customer specific price tables.
• User definable price matrix for parts and labor pricing.
• Manage and view orders by location, department, tech customer, as well as user definable criteria.
• Quickly locate parts in your warehouses and by bin location.

Schedule and Dispatch

• Drag and drop, graphical Dispatch Board.
• Skill Set Matching.
• Job escalation of priority and over-due tasks.
• Automatic generation of scheduled tasks.
• Search options to quickly find schedules.
• Material Planning for scheduled tasks.
• Automatic service alerts to techs, management and customer contacts.
• Automatic Assignment of the tasks to the tech and time.
• Dispatch Reporting in Crystal Reports.
• Reduction in fuel costs through better scheduling and reduced travel time.
• Add new jobs or edit existing jobs from within the board.
• Microsoft Map Point integrates with scheduling providing maps and optimized routes for techs.