Benefits

• Eliminates inefficiencies by providing capabilities under a single roof including a unified database.
• Shares functionality with other Service Manager Modules such as Estimation, Contract Manager, Job Manager, Rental Manager as well as Accounts in Sage MAS 90 and 200. This ensures call areas of your business communicates important information during daily operation.
• Streamline your business process from start of job to billing.
• Real-Time monitoring of job progress for its life-cycle.
• System enforced business rules. Takes the burden of remembering the details of daily processing, freeing up your time to focus on productive goals.
• Start and manage to completion your Repair and Service Orders. System can enforce your business's policies for service and billing.
• Manage your work force, better track productivity.
• Automate work flow enabling accurate and automated support of your operations.
• Increases billing ease and accuracy.
• Track and predict inventory needs.
• Detailed, drill-down history and other service data.
• View equipment where it's at -warehouse, home base, truck/van, customer site, in-route.
• Integrates your service, contract, inventory, billing and accounting into one system.
• Collect and process field collected data using remote devices or the Internet.
• Accurate reporting and real-time inquiry of cost and profitability.
• Better prepares you for handling internal and field jobs by informing you of service notes, parts and tools needs, service suggestions, best route to customer location, and other useful features.
• Capture up-sell and cross-sell opportunities.
• Better identify missing parts.
• Recognize slow moving or stalled jobs to get them pushed down the pipeline.
• Help reduce service delivery and travel costs.
• Complete more jobs with less tech time.
• System can automatically email or prompt the manager for customer surveys in order to maintain the highest level of service and to analyze work force efficiency.
• Be equipped for service efforts with instant customer specific information inventory, location directions and equipment service analysis data needed to resolve issues quickly, dramatically improving first-call resolution.